General Terms and Conditions
This is a courtesy translation. The legally binding version of this page is the German one: Allgemeine Geschäftsbedingungen. This follows from § 6 (3) below.
Part 1 – Customer Terms
§ 1 Scope
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between the users of the Plazmarket platform and the sellers active on the platform, as well as to the use of the platform www.plazmarket.com.
(2) The operator of the platform is:
Plazmarket
Owner: Sepideh Masoumi Ganjgah
Warthestraße 12
22547 Hamburg
Germany
E-mail: info@plazmarket.com
(hereinafter “Plazmarket”)
(3) Plazmarket operates an online marketplace on which independent sellers may offer and sell goods.
(4) Deviating terms of the customer do not apply unless their validity has been expressly agreed in writing.
§ 2 Plazmarket’s role
(1) Plazmarket provides solely the technical infrastructure for the online marketplace.
(2) The goods offered are offered by independent sellers.
(3) The contract of sale for the goods offered is concluded, as a matter of principle, between the customer and the respective seller.
(4) Plazmarket is not the manufacturer of the goods offered.
(5) Plazmarket is not the owner of the products offered by sellers.
(6) Plazmarket handles payment processing and certain organisational services for the sellers.
§ 3 Permitted use
(1) Use of the platform is permitted exclusively to persons of full age.
(2) Users must have reached the age of 18.
(3) Use of the platform for unlawful purposes is prohibited.
(4) The following are prohibited in particular:
- attempted fraud
- identity misuse
- money laundering
- circumvention of statutory provisions
- manipulation of reviews
- abusive use of vouchers
- interference with platform functions
§ 4 Registration
(1) Creating a customer account is required for certain functions.
(2) The user is obliged to provide all information truthfully and completely.
(3) Changes to personal data must be updated without undue delay.
(4) There is no entitlement to registration.
(5) Plazmarket is entitled to reject registration applications without giving reasons.
§ 5 Customer account
(1) As a matter of principle, each customer may hold only one customer account.
(2) Access credentials must be kept confidential.
(3) The customer is liable for all activities carried out under their customer account, to the extent that they are responsible for them.
(4) If unauthorised use is suspected, the customer must inform Plazmarket without undue delay.
§ 6 Contract language
(1) The platform may provide content in several languages.
(2) Contract languages may in particular be:
- German
- English
- Turkish
- Arabic
- Persian (Farsi)
(3) In case of doubt, the German language version is authoritative for legal interpretation.
§ 7 Offer and conclusion of contract
(1) The presentation of products on the platform does not constitute a legally binding offer.
(2) By completing the order process, the customer submits a binding offer to purchase the selected goods.
(3) The seller may accept this offer by express acceptance or by dispatching the goods.
(4) The contract only comes into existence upon acceptance by the seller.
(5) Automatically generated order confirmations do not yet constitute acceptance of the contract.
§ 8 Prices
(1) All prices are shown in the currency stated in each case.
(2) Where required by law, the prices include the applicable value added tax.
(3) Any additional shipping costs are shown before the order process is completed.
(4) The prices displayed at the time of the order are authoritative.
§ 9 Payment processing
(1) Payments may be made using the payment methods offered on the platform.
(2) The payment methods offered may include in particular:
- PayPal
- credit card
- further payment methods offered in future
(3) Payment processing may be carried out by Plazmarket or by commissioned payment service providers.
(4) The customer is obliged to ensure sufficient funds and lawful use of the selected means of payment.
§ 10 Shipping
(1) Delivery is made to the delivery address stated by the customer.
(2) Deliveries may be made within the European Union and to further countries.
(3) Delivery times depend on the product.
(4) Stated delivery times are non-binding estimates unless expressly agreed otherwise.
(5) Delays due to force majeure or official measures are reserved.
§ 11 Retention of title
The goods delivered remain the property of the respective seller until payment has been made in full.
§ 12 Right of withdrawal
Consumers have a statutory right of withdrawal in accordance with the separate withdrawal policy.
The withdrawal policy is available on the platform in its currently applicable version.
§ 13 Warranty
(1) The statutory warranty rights apply.
(2) The contact for warranty claims is, as a matter of principle, the respective seller.
(3) Plazmarket may support communication between buyer and seller in organisational terms.
§ 14 Product information
(1) Product descriptions are provided, as a matter of principle, by the respective seller.
(2) Despite careful review, Plazmarket cannot guarantee the complete accuracy of all product information.
(3) The customer’s statutory claims remain unaffected by this.
§ 15 Customer reviews
(1) Customers may submit reviews of products they have purchased.
(2) Reviews must be factual and truthful.
(3) The following are inadmissible in particular:
- insults
- defamation
- discriminatory content
- unlawful content
- advertising
(4) Plazmarket is entitled to remove inadmissible reviews.
§ 16 Prohibited use
The customer is prohibited in particular from:
- posting unlawful content,
- circumventing technical protection measures,
- distributing malware,
- carrying out automated access without consent,
- manipulating platform functions.
§ 17 Blocking of user accounts
(1) Plazmarket may block user accounts temporarily or permanently if:
- these GTC are breached,
- statutory provisions are violated,
- there is a suspicion of misuse,
- security risks arise.
(2) Statutory claims remain unaffected by this.
§ 18 Plazmarket’s liability
(1) Plazmarket is liable without limitation in cases of intent and gross negligence.
(2) In cases of ordinary negligence, Plazmarket is liable only for the breach of material contractual obligations.
(3) Liability under the German Product Liability Act and for injury to life, body or health remains unaffected.
§ 19 Data protection
Personal data is processed in accordance with Plazmarket’s separate privacy policy.
§ 20 Amendments to these GTC
Plazmarket reserves the right to amend these GTC with effect for the future, to the extent that this is necessary due to legal, technical or organisational changes.
§ 21 Applicable law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Mandatory consumer protection provisions of the consumer’s country of residence remain unaffected.
§ 22 Severability clause
Should individual provisions of these GTC be or become wholly or partly invalid, the validity of the remaining provisions remains unaffected.
Version: September 2026