Withdrawal Policy

This is a courtesy translation. The legally binding version of this page is the German one: Widerrufsbelehrung.

This policy applies to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Your contracting party is the respective seller, not Plazmarket. The withdrawal must therefore be declared to the seller, whose name and address are shown on the offer page, in the order confirmation and on the invoice. You may also declare the withdrawal through your order overview on Plazmarket; it will then be forwarded to the seller concerned. If your order contains items from several sellers, withdrawal is possible separately for each partial order.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

If you ordered several goods in a single order that are delivered separately, the period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last of the goods.

To exercise your right of withdrawal, you must inform the seller of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or an e-mail). You may use the model withdrawal form printed below, although this is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, the seller must reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by the seller), without undue delay and in any event not later than fourteen days from the day on which the seller is informed about your decision to withdraw from this contract.

The seller will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

The seller may withhold reimbursement until the goods have been received back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to the seller without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to the seller. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods, unless the seller offers free returns for their shop. Whether this is the case is shown to you when you create the return.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and early expiry of the right of withdrawal

The right of withdrawal does not exist, or expires early, in particular for the following contracts:

Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded (§ 312g (2) no. 2 of the German Civil Code, BGB). Such items are marked as perishable on the offer page and in the basket and must be confirmed separately before the order is placed.
Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery (§ 312g (2) no. 4 BGB). Opened sealed foodstuffs are excluded from withdrawal unless deterioration is demonstrated.
Contracts for the supply of goods which, after delivery, are according to their nature inseparably mixed with other items (§ 312g (2) no. 5 BGB).
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by you is decisive (§ 312g (2) no. 1 BGB).

Your statutory rights in respect of defects remain unaffected in every case. If perishable goods arrived spoiled or defective, report this through your order; for perishable goods, evidence is required.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To
[name, address and, where available, e-mail address of the seller — you will find these details on the offer page, in the order confirmation and on the invoice]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

Our customer service will answer questions about returns — the contact details are given under Contact.

Version: September 2026