Privacy Policy

This is a courtesy translation. The legally binding version of this page is the German one: Datenschutzerklärung.

1. Data protection at a glance

The protection of your personal data is of the highest priority for Plazmarket. We treat your personal data confidentially and in accordance with the statutory data protection provisions, in particular the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the other data protection provisions of the Federal Republic of Germany.

This privacy policy informs you which personal data we collect, for which purposes we process it, on what legal basis this takes place and which rights you have as a data subject.

Use of our website www.plazmarket.com is generally possible without providing personal data. Insofar as personal data is collected on our pages, this is always done on a voluntary basis or where it is necessary for the provision of our services.

2. Controller

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

Plazmarket
Owner: Sepideh Masoumi Ganjgah
Warthestraße 12
22547 Hamburg
Germany

Telephone: +49 33 528001164
Customer service: +49 176 23378317

E-mail: info@plazmarket.com
E-mail: official.plazmarket@gmail.com

Website: www.plazmarket.com

VAT identification number:
DE463550594

3. Scope

This privacy policy applies to all services, functions, content and applications of Plazmarket, in particular to:

use of the website,
registration of customer accounts,
registration of seller accounts,
use of the marketplace,
ordering of goods,
payment processing,
communication with our customer service,
use of our contact form,
subscription to newsletters,
use of our social media presences.

4. Hosting and technical provision

Our website is hosted on servers of Hetzner Online GmbH in Germany.

Within the scope of hosting, personal data is processed insofar as this is necessary for the provision and security of the website.

This includes in particular:

the visitor's IP address,
date and time of access,
pages accessed,
browser type and browser version,
operating system,
referrer URL,
technical log data.

The processing serves to ensure the stability, security and functionality of our online service.

5. Server log files

When you visit our website, information is automatically recorded by the web server and stored in what are known as server log files.

The following data in particular may be stored:

IP address,
date and time of access,
URL accessed,
HTTP status code,
browser information,
operating system,
volume of data transferred,
origin of the visitor (referrer).

This data is processed exclusively to ensure trouble-free operation and to improve the security of our systems.

This data is not merged with other data sources.

6. Data security

We use technical and organisational security measures to protect your personal data against loss, manipulation, unauthorised access, disclosure or destruction.

Our security measures are continuously adapted in line with technological developments.

Confidential content is transmitted in encrypted form using SSL or TLS technology.

This encryption means that transmitted data cannot be read by unauthorised third parties.

7. Use of cookies

Our website uses cookies.

Cookies are small text files stored on your device that contain certain information.

We use cookies in order to:

ensure the technical functionality of the website,
store user preferences,
manage login sessions,
provide security functions,
improve usability.

Insofar as cookies are technically necessary, processing takes place on the basis of our legitimate interest.

Cookies that are not technically necessary are set exclusively after your express consent.

You can change or withdraw your cookie settings at any time via our cookie banner.

Disabling cookies may result in individual functions of our website being restricted.

8. Legal bases for data processing

Personal data is processed in particular on the basis of the following legal bases:

Art. 6 (1) (a) GDPR (consent)
Art. 6 (1) (b) GDPR (performance of a contract)
Art. 6 (1) (c) GDPR (legal obligation)
Art. 6 (1) (f) GDPR (legitimate interest)

Insofar as processing is based on consent, this consent may be withdrawn at any time with effect for the future.

9. Registration and customer account

Creating a customer account may be necessary in order to use certain functions of our online marketplace.

In the course of registration we process in particular the following data:

first name and surname
e-mail address
telephone number (optional)
billing address
delivery address
user name
password (stored in encrypted form)
order history
communication data

The processing serves to:

set up and manage the customer account,
carry out orders,
communicate with the customer,
handle complaints,
fulfil legal obligations.

The customer is obliged to treat their access credentials confidentially and to protect them from access by third parties.

10. Registration and management of seller accounts

Plazmarket operates an online marketplace on which registered sellers can offer their products.

In order to set up and manage a seller account, the following data in particular may be processed:

company name or name of the seller
contact person
business address
telephone number
e-mail address
tax information
VAT identification number
bank details
payout information
product data
sales statistics
communication data

This data is processed in order to:

create seller accounts,
handle sales,
make payouts,
fulfil legal obligations,
prevent misuse and fraud.

Sellers are obliged to comply with the statutory requirements of German and European law.

11. Orders through the marketplace

When an order is placed through Plazmarket, we process the data required to perform the contract.

This includes in particular:

name
address
delivery address
billing address
e-mail address
telephone number
order data
payment information
communication data

The processing serves to:

process the order,
handle payment,
organise shipping,
provide customer support,
fulfil statutory retention obligations.

Without this data, an order cannot be carried out.

12. Payment processing

Payments are processed using the payment methods offered on our platform.

The following payment methods in particular may currently be offered:

PayPal
credit card
further payment methods offered in future

In order to carry out the payment, the necessary payment data is transmitted to the respective payment service provider.

Plazmarket does not, as a matter of principle, store complete credit card details.

Payment service providers process personal data under their own data protection responsibility.

The privacy terms of the respective payment service provider apply in addition.

13. Payouts to sellers

As Plazmarket, in its capacity as marketplace operator, first receives payments and subsequently settles with the sellers, we process the data required for this purpose.

This includes in particular:

name of the seller
company data
bank details
sales data
payout amounts
tax information

The processing serves exclusively to carry out payouts, for accounting purposes and to fulfil legal obligations.

14. Disclosure of data to shipping service providers

In order to deliver ordered goods, personal data is transmitted to shipping companies.

This concerns in particular:

first name and surname
delivery address
where applicable, telephone number
where applicable, e-mail address

The transmission takes place exclusively insofar as this is necessary for delivery of the goods.

Depending on the shipping method, data may be transmitted in particular to the following service providers:

DHL
UPS
DPD
Hermes
GLS
further shipping partners

The choice of shipping service provider depends on the applicable shipping conditions.

15. Contact form

If you contact us via the contact form, the data you provide is processed.

This may include:

name
e-mail address
telephone number
message text
technical metadata

The processing serves exclusively to handle your enquiry and for further communication.

16. Communication by e-mail

If you contact us by e-mail, we store and process the information transmitted in order to handle your enquiry.

The communication may contain the following data in particular:

name
e-mail address
content of the message
attachments
communication history

This data is used exclusively to handle your enquiry.

17. Communication by telephone

If you contact our customer service by telephone, the information you provide may be processed.

This takes place exclusively in order to handle your matter, to improve our customer service and to document business transactions.

18. Communication via WhatsApp

Insofar as we offer customer service via WhatsApp, communication is voluntary.

When WhatsApp is used, personal data may be processed by WhatsApp Ireland Limited or its affiliated companies.

We point out that this may involve processing of personal data outside our sphere of influence.

The use of WhatsApp takes place exclusively on a voluntary basis by the user.

19. Live chat

In order to improve our customer service, we may offer a live chat.

When the live chat is used, the following data in particular may be processed:

name
e-mail address
IP address
time of the enquiry
communication content

The processing serves exclusively to handle your enquiry and to improve our customer service.

20. Newsletter

Users have the option of subscribing to our newsletter.

In the course of subscription we process:

e-mail address
date of subscription
time of confirmation
technical log data

Subscription takes place using the double opt-in procedure.

After subscribing, the user receives an e-mail containing a confirmation link.

The subscription is only activated after successful confirmation.

Consent may be withdrawn at any time with effect for the future.

Every newsletter contains an unsubscribe link.

Unsubscribing is possible at any time free of charge.

21. Social media presences

Plazmarket maintains public profiles and company pages on social networks in order to communicate with customers, prospective customers and business partners and to provide information about products, services and offers.

When you visit our social media presences, personal data may be processed by the respective platform operators.

Please note that we have no full influence over the data processing carried out by these providers.

22. Instagram

We operate a company page on Instagram.

When you visit our Instagram page, personal data may be processed by Meta Platforms Ireland Limited.

This may concern the following data in particular:

IP address
device information
usage behaviour
interactions with posts
communication data

The processing takes place in accordance with Meta's privacy terms.

23. Facebook

Plazmarket maintains a company page on Facebook.

When you visit our Facebook page, personal data may be processed by Meta Platforms Ireland Limited.

This concerns in particular:

usage data
interaction data
technical device information
communication data

The processing takes place in accordance with Meta's privacy policies.

24. TikTok

We operate a company presence on TikTok.

When you visit our TikTok pages, personal data may be processed by TikTok Technology Limited.

This may include:

usage behaviour
device information
interactions
communication data

Data processing takes place in accordance with TikTok's privacy terms.

25. Telegram

Plazmarket may provide a link to an official Telegram channel.

When Telegram is opened, only Telegram's privacy terms apply.

We do not receive any personal data from users merely through their visiting our Telegram channel.

26. Job applications

Insofar as applications are submitted via our website, by e-mail or by any other means, we process the personal data transmitted exclusively in order to conduct the application procedure.

This may include in particular:

name
address
contact details
curriculum vitae
references
qualifications
application documents

The processing serves exclusively the purpose of recruitment and of conducting the application procedure.

27. Retention period

We store personal data only for as long as this is necessary for the respective processing purposes or for as long as statutory retention obligations exist.

Once the respective processing purpose ceases to apply, the data is erased or blocked, unless statutory retention obligations prevent this.

Retention periods under commercial and tax law remain unaffected.

28. Data security

Plazmarket uses appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Our security measures are reviewed regularly and adapted to the state of the art.

29. Rights of data subjects

Within the framework of the statutory provisions, data subjects have in particular the following rights:

Right of access

You have the right to request information about the personal data we process.

Right to rectification

You have the right to request the rectification of inaccurate or incomplete personal data.

Right to erasure

You have the right to request the erasure of your personal data, provided that the statutory requirements are met.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data.

Right to data portability

You have the right to receive personal data in a structured, commonly used and machine-readable format, or to have it transmitted to another controller.

Right to withdraw consent

Insofar as processing is based on consent, this consent may be withdrawn at any time with effect for the future.

The lawfulness of the processing carried out up to the point of withdrawal remains unaffected.

Right to object under Art. 21 GDPR

You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data.

Where personal data is processed for direct marketing purposes, you have the right to object at any time to such processing.

30. Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data.

The competent data protection supervisory authority for Hamburg is in particular:

Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Ludwig-Erhard-Straße 22
20459 Hamburg
Germany

31. No automated decision-making

Plazmarket does not currently use any automated decision-making or profiling within the meaning of Art. 22 GDPR that produces legal effects concerning data subjects or similarly significantly affects them.

32. Transfer of data to third parties

Personal data is disclosed to third parties only:

insofar as this is necessary for the performance of the contract,
on the basis of legal obligations,
on the basis of official or judicial orders,
with the express consent of the data subject.

No disclosure takes place beyond this.

33. International data transfers

As a matter of principle, personal data is processed on servers within the European Union.

Should a transfer of personal data to third countries become necessary in an individual case, this takes place exclusively in compliance with the statutory requirements of the GDPR.

34. Amendments to this privacy policy

Plazmarket reserves the right to adapt this privacy policy at any time, insofar as this becomes necessary due to technical, legal or organisational changes.

The currently applicable version is published on the website.

35. Data protection contact

If you have questions about data protection, about the processing of personal data or about exercising your rights, you can contact us at any time:

Plazmarket
Owner: Sepideh Masoumi Ganjgah
Warthestraße 12
22547 Hamburg
Germany

Telephone: +49 33 528001164
Customer service: +49 176 23378317

E-mail: info@plazmarket.com
E-mail: official.plazmarket@gmail.com

Website: www.plazmarket.com

Version: September 2026