Payment Terms

This is a courtesy translation. The legally binding version of this page is the German one: Zahlungsbedingungen.

Payment methods offered

The following are currently available during the order process:

• Credit card
• PayPal

What counts are the payment methods actually shown to you during the order process. Further payment methods may be added in future.

Billing is exclusively in euros.

Payment service provider

Payments are processed by an external payment service provider. The payment is initiated on that provider's secure payment page and completed there.

Plazmarket does not store complete credit card details. The payment service provider processes the payment data under its own data protection responsibility; its privacy terms apply in addition. See also section 12 of the privacy policy.

Strong customer authentication

Depending on the payment method and your bank, an additional confirmation may be required (strong customer authentication under PSD2). The order is only deemed paid once the payment service provider has confirmed the payment.

Due date

The invoice amount falls due when the order is submitted and is collected via the selected payment method.

If a payment is not made or fails, the order is not carried out and any existing stock reservation is released.

What the amount includes

The total amount consists of the price of the goods including statutory VAT, the shipping costs per shop and — where applicable — the separately stated deposit. A redeemed voucher is deducted before payment.

All components are itemised individually before the order is bindingly submitted.

Invoice

For each partial order, the respective seller issues its own invoice with the particulars required under § 14 of the German VAT Act (UStG). If your order contains items from several shops, you will accordingly receive several invoices.

Your invoices are available for retrieval in your customer account under “Documents”.

Refunds

Refunds are made, as a rule, via the same means of payment used for the original payment. No fees are charged for a refund.

A correction invoice (credit note) is issued for a refund and made available in your customer account. A separately stated deposit is refunded together with it.

If a voucher was used, a partial refund reimburses only the amount actually paid for the returned items.

The processing time until the amount is credited to your account depends on the payment service provider and your bank.

Pricing errors

Where a price is evidently stated incorrectly, no contract comes into existence to that extent. Amounts already paid are refunded in full in such a case.

Version: September 2026